Refund policy

Return & Replacement Policy

At Yalla Market, customer satisfaction is important to us. Please read our policy carefully before placing your order.

• We do not offer cash refunds on any products.
• If a customer receives a damaged, defective, or broken product, we will provide a free replacement.
• The issue must be reported within 24 hours after receiving the order.
• Customers must provide clear photos or videos of the damaged product for verification.
• Replacement requests made after 24 hours of delivery will not be accepted.
• Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for replacement.
• Customers will receive a replacement within 2 days of reporting the issue.
• For replacement requests or support, please contact our customer service team through WhatsApp or Instagram.

Refund Policy

At Yalla Market, we offer store credit instead of cash refunds.

• Customers can request a refund within 24 hours after receiving their order.
• Approved refund requests will be provided in the form of a store credit or discount code equal to the purchased product amount.
• The code can be used on your next purchase from our store.
• Cash refunds and bank transfers are not available.
• The product must be unused and in its original condition to qualify.
• Requests made after the 24-hour window will not be accepted.

For refund or support requests, please contact us through WhatsApp or Instagram.