Return Policy
Last updated: 16/11/2022
Applicability of the return policy
This return policy applies to customers purchasing the products from sellers listed on the https://yallamarket.ae or the Yalla mobile application (together to as “Yalla Platform”).
Products eligible for return
Products eligible for returns will only be accepted under the following conditions:
Electronics and Mobiles
The product must be returned with the original packaging, sealed and unopened.
If the product has been used, the original box was opened, or the original seal was removed, we will decline the refund and return the product to you unless there is a manufacturing defect.
If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must also be returned.
Beauty and Health
Hair and personal care, vitamins-dietary supplements and sports nutrition products are not eligible for return.
Beauty (Cosmetics, Skin Care, etc.), fragrances and Health products that are opened or used will not be accepted.
Fashion
Apparels such as underwear, lingerie, swimwear, bra, socks & tights are not eligible for return.
Apparel products are eligible for return only if they are unused, unworn, unwashed, or undamaged, with all their labels and tags completely intact and in original packaging.
Footwear, eyewear, watches, bags & luggage must be returned in original packaging with all tags intact.
Baby Products
Hygiene-related products, feeding & training accessories, diapers and accessories, bath care, and medical treatment products are not eligible for return.
Baby products eligible for return must be returned with the original packaging, sealed and unopened.
Grocery
All Grocery items are non-returnable.
Stationery & Office Supplies
The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
Any item which is used or damaged will not be accepted.
Products falling under categories (as covered below) and having the tag of - ”Returnable” will be accepted for return by Yalla within the specified return period and subject to fulfilment of the terms and conditions mentioned herein.
Categories in which products are accepted for return
(1) Electronics and Mobiles (2) Beauty and Health (3) Sports and Outdoor (4) Toys and Games (5) Baby Products (6) Automotive (7) Pet Supplies (8) Stationery & Office Supplies.
Terms and conditions for accepting returns
The product must be returned with the original packaging, sealed and unopened.
If the product has been used, the original box was opened, or the original seal was removed, we will decline the refund and return the product to you.
For all the products having warranty tags - refer to the seller’s warranty or manufacturing defect of the products. The customer will have to contact the service centre of the seller/manufacturer directly, as the case may be such products are not accepted for returns by Yalla.
A product will only be accepted as returned once it has been notified to the customer that it is accepted for return.
Only the products covered in the above categories will be considered for return. Products falling under other categories, such as perishable items, groceries, food items etc., are not eligible for return.
Return window
Unless otherwise specified, Yalla offers a return window of fifteen (15) days from the date of receipt of the shipment by you in case of returnable products.
Process upon receiving the return request
It may take up to one week, based on your location, for a product to reach us once you return it. Once the item arrives at our fulfilment centre, allow up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to your credit card or your noon wallet if you paid in cash. Your refund is subject to the condition of the returned product.
General conditions applicable to all returns
Yalla shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall only be entitled to a refund if the product is eligible for return. If a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer. In case the applicable attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can raise a request attempt with our customer care team within three (3) business days post the last notified attempt. If we receive the request from the customer for another attempt within three (3) business days, post the previous notified attempt. In that case, we can arrange the last attempt for delivery within two (2) business days. Otherwise, the item will be sent for liquidation,n and the customer won’t be able to request the delivery of the product again.
General conditions applicable to all returns
Noon shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall only be entitled to a refund if the product is eligible for return. If a product is declined for a return request at any stage, and such a product is under the Noon section, then we will make two (2) attempts in case such a product is under the Minutes section. We will make one (1) attempt to deliver the product back to the customer. In case the applicable attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can request another attempt with our customer care team within three (3) business days after the last notified attempt. If we receive the request from the customer for another attempt within three (3) business days post the last notified attempt, we can arrange the last attempt for delivery within two (2) business days; otherwise, the item will be sent for liquidation, and the customer won’t be able to request for the delivery of the product again.
Terms of Sale
Last updated: 16/11/2022
Introduction
These Terms of Sale set out the terms and conditions on which products are supplied to you as a buyer on https://yallamarket.ae or our mobile application (together defined as the “Site”). The owner and operator of the Site are Yalla Mart General Trading L.L.C. Limited Liability Company - Single Owner(LLC - SO), a limited liability company registered in the United Arab Emirates (“UAE”) under license number 967743, with its office located in Dubai, Al Thanyah First, Al Shafar Tower, office 1701-1702, in the UAE (“we”, “our” or “us”).
Please read these terms carefully before you submit your order via the Site. By placing an order on the Site, you agree to be bound by these Terms of Sale immediately.
Order Acceptance
Supplier. Each product in your order is sold by the local or international seller specified on the Site or by us.
Order Acceptance. Our acceptance of your order will occur when we notify you of our approval in writing (e.g. by email or mobile messaging). If we cannot accept your order, we will inform you of this in writing or through a call and will not charge you for the product.
Payment. By placing an order, you authorise our third-party payment processor or us to process your credit/debit card details for the amount of your order. We accept payment by,
credit/debit card via your wallet or cash on delivery (an amount not exceeding AED 6,500).
To authorise credit/debit card payments, we may be required to create an account with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorise us to do so, and we shall not be liable for any damage or loss you may incur.
We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
Cancelling Order. You may cancel your order immediately prior to shipping for any reason.
Our Cancellation. We may cancel your order(s) if:
- You do not make any payment to us when it is due;
- You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to deliver the products;
- Or you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
- Or you attempt to bulk or multi-order purchase in accordance with clause 2.8 below.
Bulk/Multiple Purchasing. We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purchased.
DELIVERY OF YOUR ORDER
Delivery Costs. The costs of delivery will be displayed to you on our Site.
Delivery Date. This information will be displayed to you on our Site.
Delivery Delays:
if an event outside of our control delays our supply of the product, then we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay;
if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
If you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we cannot contact you or re-arrange delivery or collection, we will cancel your order.
ID Requirement Upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to, requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
Terms and Conditions
"Supplier" — a legal entity that purchases Services and Goods for resale, and not for their own needs, based on agreements concluded with the copyright holder. The provisions of contracts concluded with the Supplier may provide conditions different from those outlined in this Agreement; in case of any contradictions between the contract and the Agreement, the terms of the contract take precedence.
"Order" — a request for the provision of the Service or the Product sent to the copyright holder of the Marketplace by placing it in a special section of the Marketplace.
"Personal Account" — a specialised section of the Marketplace, which is entered using an Account, allowing you to manage Applications.
"LOG-file of the Marketplace" — an automatically chronological record with the required level of detail of information about events occurring on the Marketplace (errors, warnings, messages, notifications, User actions on the Marketplace, and others).
"Non-exclusive rights" — the right to use the Software in the ways specified in Section 1 "Subject of the Agreement", provided under a simple (non-exclusive) license.
"Personal data" — information that can directly or indirectly identify the User.
"Subscription" — service regularly provided with automatic renewal for a new discrete period.
"User" — an authorised person authorised to work with the Marketplace and having an Account consisting of a Login and a Password to enter the corresponding section of the Marketplace.
"User Content" — software (including machine images), data, text, audio, video or images, that is, information in any form available in connection with the Services provided or the User's activities on the Marketplace, used to provide access to third-party cloud and other services, including API and other means of exchanging information between software tools, documentation; sample code; software libraries; command line tools; templates; and other related technologies (including any of the above).
"Copyright Holder" — a person with the exclusive right to the Software based on law or agreement.
"Software" — a set of data and commands presented in an objective form intended for the operation of computers and other computer devices to obtain a certain result, including preparatory materials obtained during the development of the Computer Program and the audiovisual displays generated by it.
"Service" — any of its own or third-party services/works/licences provided by the copyright holder of the Marketplace and its suppliers.
"Accounting System" — an automated accounting system for connections and the Goods and Services provided through the Marketplace, their tariffication and invoicing.
“Territory" — a territory within which it is permitted to distribute and use the Software.
"Account" — a record containing information about the User and information necessary for his identification and accounting. The account may contain, including, but not excluding, the User's Personal Data (name, phone numbers, email addresses, billing information, and others). To identify the User and authorise him on the Marketplace, the User Account is assigned a Login and Password.
1.1. Access to the Marketplace and use of the Services and Products provided through it is carried out in accordance with this Agreement. By logging into the Marketplace, the User confirms that he undertakes to comply with the terms of this Agreement and all the rules and regulations applicable to the use of the selected Services of the Goods. The User acknowledges that the conditions for the provision of various Services may vary.
1.2. Access to the Services and Products is carried out on the Marketplace at https: // yallamart.ae through the Marketplace Account associated with a valid email address (for the Client) and signed contracts (for the Supplier). The user is responsible for the confidentiality, relevance, accuracy and sufficiency of all registration data he uses on the Marketplace.
1.3. This Agreement governs the policies for working Services and third-party services.
1.4. The User's account in the Partner section of the Marketplace, containing the Login and Password, is intended only for internal use by the User and/or his authorised persons acting on his behalf and in his interests.
2.1. The User's access to the Marketplace is carried out via the Internet. Providing the User with access to the Internet is not the subject of this Agreement and is not the responsibility of the Marketplace.
2.2. The provision of Services and Products is carried out by the User placing an Order on the Marketplace and its subsequent confirmation by the Supplier. The User agrees with the procedure for the provision of the Service or the Product, based on its form, in accordance with the information specified on the Marketplace, the relevant agreement and the conditions of the Manufacturer of the Service or Product.
The list of Services and Products that can be ordered and possible Tariff plans are given on the Marketplace and are determined by the copyright holder of the Marketplace. The User agrees that when ordering a Service or Product, he is satisfied with its descriptions in the relevant sections of the Marketplace and knows its most important functional properties and features. However, the User unilaterally bears the risk that the selected Services do not match their wishes and needs.
2.3. In accordance with the terms of this Agreement, the copyright holder of the Marketplace may provide the User with Services and Products.
Services can be in the form:
- service;
- non-exclusive license;
- works.
2.4. The User agrees that the copyright holder of the Marketplace may change, supplement or discontinue any or all of the offers of the Services and Products or periodically change or remove the functionality of any or all of the Services.
2.5. When placing an order for a Service or a Product, the User automatically accepts the terms of the License Agreement with the Copyright Holder of the Service, as well as the accompanying User Agreements on the quality of services provided and other documents regulating the provision of the Service or Goods published by the Manufacturer or the Copyright Holder on its respective public resources.
2.6. The Services are provided to the User "as is" and in the form in which they are available on the Marketplace and posted on the Internet by the Manufacturer or the Copyright Holder of the Service or the Product at the time of providing access to them to the User, with no additional guarantees, direct or indirect, except for those expressly agreed in this Agreement is not provided.
3.1. The Copyright Holder of the Marketplace will take reasonable and appropriate measures to help protect the User's access to its User Content or the Services from accidental or illegal loss of access to them or disclosure of their confidential data.
3.2. The User is responsible for all actions in his Account, regardless of whether these actions are performed by the User and/or his authorised persons.
3.3. The User is obliged to immediately, by all available means and with confirmation from the copyright holder of the Marketplace of receipt, notify the latter of any unauthorised use of their Accounts or any security breaches found or unauthorised entry/use of both the Marketplace itself and the Services.
3.4 The Copyright Holder of the Marketplace and its Provider will not disclose the content of the User Content to a third party or move its content from the Data Centers selected by the User, unless it is:
• is a requirement of the manufacturer of the Service;
• is necessary for compliance with the law or mandatory for the execution of the order of the state supervisory authority.
4.1. The User guarantees that the User Content or the Services provided on the market by the User, using the Marketplace, the Services will not violate any Policies or legislation of the country of the location where it is located, if applicable in this case. The User is solely responsible for the development, operation, maintenance and use of User Content.
4.2. The User is solely responsible for the correct configuration and use of the Services and, otherwise, takes appropriate actions to protect and back up their Accounts, services and User Content in such a way as to ensure adequate security and protection, which may include the use of encryption of User Content against unauthorised access and its regular archiving.
5.1. The Marketplace contains an independent Accounting System for consumed Services and Goods, which allows you to keep track of both regular payments (based on Subscriptions) and variable payments (depending on the volume of Services and Goods provided).
5.2. The actions of the User recorded in the LOG file of the Marketplace and, subsequently, used in the Accounting System for consumed Services and Goods, are the basis for invoicing for payment of consumed Services. The user agrees that the confirmation and proof, including in the courts, of the fact and volume of the Services consumed in the billing period are the readings of the Accounting System for the Services and Goods consumed. The Parties hereby agreed to recognise the data of the Accounting System for consumed Services and Goods as the only correct ones for calculating payments between all parties to the Agreement, including when resolving disputes and disagreements.
6.1. The right holder of the Marketplace, unilaterally out of court, may suspend the User's right to access and use any part or all of the Services immediately after notification or within the period indicated in the notification if the right holder of the Marketplace determines that:
- use by the User of a third-party Service or Marketplace:
- creates or may create a threat to the security of the third-party Service itself, the Marketplace or any third party;
- may adversely affect the User Content of any other User of the Marketplace;
- may subject the third-party Service, Marketplace, the copyright holder of the Marketplace or any third party to liability;
- may be fraudulent;
- use of the Marketplace and / or Services is carried out in violation of this Agreement;
- The user has not fulfilled payment obligations.
7.1. This Agreement enters into force from the moment the User accepts its terms at https:// yallamart.ae and the User first enters the authorised area of the Marketplace and is valid until terminated by one of the Parties.
7.2. The copyright holder of the Marketplace has the right to periodically change this Agreement, the Appendices and related documents unilaterally out of court.
7.3. The User undertakes to regularly check the relevant section https:// yallamart.ae for changes to this Agreement, its Appendices and related documents.
7.4. Notice of termination of this Agreement by either Party to the other Party must include the Termination Date.
7.5. Each of the Parties understands that the rights associated with termination or termination of this Agreement are unlimited. A party that waits for the expiration of the Agreement or uses its right to terminate it does not bear any responsibility (including compensation for damage) for any damages, losses or expenses incurred by the other Party in connection with the termination or expiration of this Agreement. This includes loss of reputation, expected future profits or sales, and damage associated with any expense, inventory, investment, lease or other liability, whether or not such Party is aware of the loss, loss or expense. The User hereby waives any right to receive compensation in connection with the Agreement’s termination, expiration or non-renewal, which he has under applicable law or regulation. Without prejudice to the foregoing, termination or termination of this Agreement does not release either Party from obligations arising prior to the termination or expiration date.
8.1. By placing an Order, the User confirms that he is aware of all the most important functional properties of the Services, as well as the License Terms of the Copyright Holders and Manufacturers. The user bears the risk of compliance of the Services and Products with his wishes and needs. The Copyright Holder of the Marketplace is not responsible for any losses incurred as a result of improper use or inability to use the Services and Products that arose through no fault of the Marketplace. Under no circumstances will the copyright holder of the Marketplace be liable for lost profits, loss of information or the unsuitability of the Services and Products for any specific purposes of the User.
8.2. The User bears all responsibility for violation of the terms of the Agreement and related documents and must oblige the End User to follow the conditions and restrictions established in the Agreement and related documents.
8.3. In case of violation by the User and/or the End User of section 6. "Restriction of Access" of the Agreement, the User is obliged to compensate the copyright holder of the Marketplace for all losses caused by such violation.
8.4. The copyright holder of the Marketplace, the Supplier, does not bear any obligations or any other responsibility for the User Content, as well as the data of the Accounts.
9.1. Any information and documents (including in electronic form) received by the Parties in concluding and executing this Agreement are confidential (commercial secret and/or personal data). Documents and information that are publicly available and/or generally known are not considered confidential.
9.2. Each of the Parties undertakes, without the consent of the other Party, not to distribute, not to transfer to third parties the information and/or documents specified in clause 9.1 of this Agreement, in whole or in part, and also not to provide third parties with access to such information and documents in whole or in part. Furthermore, the parties undertake to take all necessary measures to prevent the full or partial distribution or transfer to third parties of the information and documents specified in clause 9.1 of this Agreement and provide third parties with access to such information and documents.
9.2.1. The provisions provided in this article shall remain in effect after the termination of this Agreement for any reason for 5 (five) years from the termination of this Agreement.
9.2.2. This article does not apply to cases of transfer of information and/or documents specified in paragraph 9.1 of this Agreement to state and local authorities at their request within the framework of the performance of the functions of state (municipal) control and supervision by these bodies, as well as to the Copyright Holder in the amount provided by the agreement with the Copyright Holders and the Policy for the Processing of Personal Data of the Copyright Holder of the Marketplace.
9.3. The User gives the right holder of the Marketplace voluntary informed consent to the processing of his Personal data. The User also confirms that he has received the consent of the personal data objects, the data of which is used in the process of fulfilling the terms of this Agreement, to the processing of personal data and their cross-border transfer, and also gives the copyright holder of the Marketplace voluntary informed consent to the processing and cross-border transfer of personal data of persons whose data is used in the process of fulfilling the terms of this Agreement, in order to fulfil the terms of this Agreement.
9.4. The Parties agreed that all documents agreed upon and signed by both Parties during the execution of the Agreement and transmitted by e-mail would be valid, provided that the message sent allows it to be established that it comes from the Party under the Agreement.
9.5. The User has no right to transfer his rights and obligations under this Agreement to third parties without the prior written consent of the copyright holder of the Marketplace.
9.6. This Agreement, all annexes and related documents, as well as the conditions listed on the sites of the Copyright Holders, constitute a single agreement of the Parties, which replaces and cancels all previous and previously reached oral and written agreements between the Parties regarding the subject of this agreement.
YALLA MART General Trading L.L.C.
Director: Leonid Dovbenko CIF: 84355499 License Number: 967743
Address: United Arab Emirates, Dubai, Al Thanyah First, Al Shafar Tower, office 1701-1702
+971523071161
